AWARENESS TOWARDS SOCIAL SECURITY PROTECTION AMONG FOOD DELIVERY RIDERS IN SELANGOR AND KUALA LUMPUR

Authors

• Nina Naquiah Ahmad Nizar, Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia Faculty of Applied Sciences, Universiti Teknologi MARA (UiTM), Cawangan Negeri Sembilan, Kampus Kuala Pilah, 72000 Kuala Pilah, Negeri Sembilan, MalaysiaFollow
• Siti Zaharah Ishak, Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia College of Engineering, Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, MalaysiaFollow
• Adibah Shuib, Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia. Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, MalaysiaFollow
• Wan Mazlina Wan Mohamed, Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia. College of Engineering, Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, MalaysiaFollow
• Saiful Aman Sulaiman, Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia. Surveying Science & Geomatics, Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, MALAYSIAFollow
• Mohd Irwanhakim Zainal, Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia. College of Engineering, Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, MalaysiaFollow
• Mohd Nasir Taib, Malaysia Institute of Transport (MITRANS), Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, Malaysia. College of Engineering, Universiti Teknologi MARA (UiTM), 40450 Shah Alam, Selangor, MalaysiaFollow

Abstract

Online food delivery services (OFDS) which are commonly endeavored by food delivery workers have become revolutionary today. However, the alarming rates of road accidents among them resulted in the announcement of obligatory contributions towards the Social Security Protection scheme in Malaysia, starting 1st October 2021. The Self-Employment Social Security Scheme was introduced to provide protection for individuals who are selfemployed under the provisions of the Self-Employment Social Security Act 2017. A survey was conducted among 50 food delivery riders around Kuala Lumpur and Selangor on awareness of the scheme, exploring delivery rider demographic characteristics, awareness on benefits of the protection scheme, importance, or willingness to commit with the contribution towards social security protection, along with issues of concern during work. The analysis showed that the riders realize the importance and benefits of the Social Security Protection scheme and are willing to commit to it. Various underlying issues on egregious riding act to ensure fast delivery were also elaborated. In conclusion, the above findings provide evidence that food delivery riders understand that positioning them under the self-employment security scheme could provide protection against employment injuries including occupational diseases and accidents during work-related activities. Potential measures for a sound working environment and alleviate risky practices are also discussed.

Digital Object Identifier (DOI)

10.24191/mjoc.v8i1.20519

Publication Date

4-1-2023

Volume

8

Issue

1

Recommended Citation

Ahmad Nizar, Nina Naquiah; Ishak, Siti Zaharah; Shuib, Adibah; Wan Mohamed, Wan Mazlina; Sulaiman, Saiful Aman; Zainal, Mohd Irwanhakim; and Taib, Mohd Nasir (2023) "AWARENESS TOWARDS SOCIAL SECURITY PROTECTION AMONG FOOD DELIVERY RIDERS IN SELANGOR AND KUALA LUMPUR," Malaysian Journal of Computing (MJoC): Vol. 8: Iss. 1, Article 13.

Available at: https://mjoc.researchcommons.org/journal/vol8/iss1/13